Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at petra@spicyapricot.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unless the item is faulty, damaged, or incorrect, the customer is responsible for the cost of returning the item. Original shipping charges paid when placing the order are non-refundable and will not be included in the refund.


You can always contact us for any return question at petra@spicyapricot.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at petra@spicyapricot.com.

Mustard Made product returns

Conditions of return:

  • Please inspect all products and packaging when receiving goods. If boxes are damaged, ensure you record this with the courier when signing for the delivery.

  • E-mail petra@spicyapricot.com within 14 calendar days of order receival to apply for return, if item is damaged, please, provide photos.

  • All products must be returned in a condition that allows us to resell them. Flatpack furniture is a wonderful thing (we love it!) but once a locker has been assembled it cannot be sold as new. If you return an assembled locker, your refund will be reduced to reflect the loss in value - in practice, this is usually no more than around 50% of the original purchase price.

  • Smaller items, such as Hangers, Baskets, Ledges, Storyboard, Buttons or Wordbits, can be returned or exchanged within 14 days, so long as they are unused and in the original packaging.

  • Refunds will not include the cost of the delivery to your address.

  • You are responsible for the cost of returning the goods to us. You are responsible for the returned package condition until it is accepted by us.

Mustard Made product exchanges and colour swaps:

  • If you'd like to change your colour, the process is the same as a return. Once your original product arrives back with us safely, we'll send out your new choice. You'll just need to cover the return shipping and the delivery of the new product.

  • Please note: If your locker has been assembled and then deconstructed, it cannot be swapped for another colour as new. In these cases your return will be processed under the 14-day cooling-off rules and the refund significantly reduced to reflect the loss in value (usually no more than around 50% of the original price). A new locker would need to be purchased separately.

Mustard Made product damages or defects:

  • Each part of your Mustard product is carefully created by passing it through various stages, from one pair of hands to another. From time to time, there may be slight imperfections. If you discover an imperfection you are not happy with, please email us photographs at ciao@mustardmade.com and we will do our best to fix it. Our aim will be to replace the part (rather than the whole product) where possible, to limit waste and to make you happy!

  • If a product is damaged during assembly, we do not accept responsibility for the damage.Parts can be purchased from us where needed, and we are happy to assist in finding a solution.

Last update: September 9, 2026